Which items are set out as non-mailable matter?
Today as always, customer satisfaction is central to our list of values at Togo Post; given that, it remains critical to inform our customers on items that are prohibited and restricted within the international mail fow.
Togo Post, as well as all post ofces worldwide will not accept some kind of items that are considered illicit or dan-gerous. A carrier, postal employees and customers’ safety is a critical element of managing the entire postal supply chain. Therefore, a number of goods and items are clearly prohibited from travelling through the mail. There are standard prohibitions and restrictions, which are applicable globally, and others security and compliance requi-rements that are defned by countries or carriers.
For safety or hygiene conditions pro-vided by law, illegal products such as counterfeit, drugs, narcotics and other controlled substances are banned from mail exchanges at Togo Post, as well as banknotes and coins. Other prohibited items include:
- items that might soil or damage mail or postal assets;
- any material or substance that could potentially be dangerous as highly fammable, explosive and radioactive products;
- living or dead animals or their parts ;
- articles that are obscene or immoral;
- medical/biological materials, intoxica-ting beverages;
- Gold and valuable items.
Not all perishable goods (food, liquids and liquefable substances, etc.) per-mitted by Togo Post are accepted by all countries. Several may be prohibited from entering in specifc countries.
Generally, they must meet applicable requirements and might be subject to additional customs déclarations.
Any non-mailable matter found in course of post, shall be seized and des-troyed or disposed of.
Lastly, posts inform of thèse prohibited items, but the responsibility is on cus-tomers to certify that the packages and items they send through the mail do not contain any of those. This helps ensure that items reach their fnal place of destination safely and according to the service selected.
If customers are unsure about what can and cannot be sent through mail, they should consult their local post or visit our website www.laposte.tg on the ap-propriate customs régulations and limitations for each country